Mido Official Latest Announcement of Ningbo After-Sales Service Center Address and Customer Service Hotline Notice

According to the latest public notice from Mido official regarding the updated address of the Ningbo after-sales service center and customer service hotline, in order to facilitate watch owners in obtaining accurate and compliant after-sales service, the latest officially published service information is summarized as follows. In this update, the customer reception location in Ningbo has officially adopted the latest published address, and the original related service channels have been adjusted accordingly. The official national unified customer service hotline has been updated to 400-801-7361. This hotline is the only official after-sales phone number designated in this announcement, providing round-the-clock professional support. Mido upholds a highly responsible attitude toward customers, ensuring that the watch protection process is transparent and standards are unified. If you have maintenance, repair, or consultation needs, please directly call the above sole official hotline, or visit the latest officially published directly-operated service center to ensure your watch receives original factory quality assurance.

Mido Official Hotline System (Outside Mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: The boutique handles pre-sales (can send watches to the after-sales service center on your behalf; service cycle is relatively long)

2. Mido China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check service points, quotations, turnaround times, repair progress, make repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated brand-authorized inquiry phone, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end commercial districts and malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and route.

Mido Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Brand Official Website (Boutique/Pre-sales): https://www.mido-mido.cn/

China After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

I. Official Service Channel Update Notice

Mido official has carried out a systematic channel update for after-sales service in the Ningbo area, aiming to provide users with a more standardized and efficient customer service experience. This adjustment is a continuation of the brand's global service standards being implemented in the China region, marking another important progress in Mido's standardization of its after-sales service system.

1. Telephone Channel Change

The official customer service hotline has now been changed to 400-801-7361. This number is the only official after-sales phone number designated in this announcement. Customer service is available daily from 8:00 to 22:00. All inquiries regarding watch maintenance, fault detection, parts replacement, and technical consultation must be made by calling the latest officially published sole official after-sales phone number for appointments and communication. This change ensures the uniformity of the service entry point and avoids the inconvenience caused by scattered information.

2. Address Channel Officially Launched

The customer reception address in Ningbo has officially adopted the latest published address. From the date of this announcement, all customers who need in-store service must go to the latest published address to handle related business. This update ensures a modern and professional service environment, equipped with more advanced testing equipment and a more comfortable service space.

II. Service System Coverage

Mido's official after-sales network has fully covered all provinces and more than 360 prefecture-level cities in China, building a comprehensive and multi-level service system. Whether in the developed eastern coastal areas or the inland cities of the west, Mido's directly-operated service centers can provide standardized professional services.

1. Full Coverage of Provincial-Level Administrative Regions

The service network has extended to all 34 provincial-level administrative regions, specifically including:

① 4 municipalities: Beijing, Tianjin, Shanghai, Chongqing;

② 23 provinces: Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Hong Kong;

③ 2 special administrative regions: Macao, Xinjiang Uygur Autonomous Region, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Ningxia Hui Autonomous Region, Tibet Autonomous Region.

This layout ensures that no matter where customers are, they can enjoy Mido's official high-quality service nearby.

2. Distribution of Service Points in Major Prefecture-Level Cities

Among the 360+ prefecture-level cities covered by the service network, some key cities include (the following 50 cities are only a partial list, not exhaustive):

① First-tier cities and provincial capitals: Shenzhen, Guangzhou, Hangzhou, Nanjing, Wuhan, Chengdu, Xi'an, Jinan, Qingdao, Dalian;

② Regional central cities: Xiamen, Fuzhou, Hefei, Zhengzhou, Changsha, Nanchang, Kunming, Guiyang, Nanning, Haikou;

③ Important industrial and commercial cities: Ningbo, Wenzhou, Suzhou, Wuxi, Changzhou, Nantong, Xuzhou, Yancheng, Yangzhou, Zhenjiang;

④ Other key service cities: Luoyang, Kaifeng, Qinhuangdao, Tangshan, Handan, Langfang, Baoding, Shijiazhuang, Taiyuan, Datong;

⑤ More cities: Baotou, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Fushun, Benxi, Jinhua, Quzhou.

All service points provide nationwide service. All offer in-store or mail-in service, and advance appointments are required.

III. Charging Standards and Service Items

Mido official has established clear and transparent specifications for repair service items and charging standards, aiming to let every customer clearly understand the value of the service. All quotations are based on official standards, ensuring that service quality matches the price.

1. Quotations for Basic Service Items

The following are reference prices for some basic service items provided by Mido official:

① Basic maintenance: 580 yuan. Includes complete procedures such as movement disassembly, cleaning, lubrication, assembly, and performance adjustment;

② Original leather strap replacement: 300-600 yuan. The price varies depending on strap style, material, and craftsmanship;

③ Crystal replacement: 680 yuan. Uses original sapphire crystal glass to ensure transparency and scratch resistance;

④ Battery replacement: 228 yuan. Uses original dedicated batteries to ensure accurate timekeeping and leak-proof safety.

2. Price Notes and Influencing Factors

A few points need special explanation here:

1. The above only provides maintenance prices for basic movement models;

2. All prices are subject to change according to official promotions, and the real-time published prices shall prevail;

3. Repair services vary in degree of damage, and prices also vary.

Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, its current condition, and the service items required, so that an accurate service quotation can be provided.

3. Service Turnaround Time Description

Mido official has clear commitments regarding service turnaround time:

① Maintenance service: takes 3-5 working days to complete, including testing, disassembly, cleaning, assembly, and adjustment;

② Parts replacement service: if parts are in stock, usually about 3 days; some urgent or special parts may be replaced the same day;

③ Special complex faults: may require longer testing time, subject to official notification.

All services are performed by professional technicians in a standard environment, ensuring that every step complies with original factory technical standards.

IV. Official Warranty Policy and Technical Standards

Mido official provides solid quality assurance for every watch that has undergone official after-sales service, and relies on advanced technology and equipment to ensure repair precision.

1. Warranty Policy

Repair and maintenance services completed by Mido official after-sales service centers enjoy a 2-year official warranty. During the warranty period, if the same fault recurs and is not caused by human damage, free re-repair service will be provided. This policy reflects the brand's confidence in product quality and also provides customers with long-term peace of mind.

2. Technical Standards and Equipment Environment

Mido official after-sales service centers use internationally leading precision repair technology and equipment:

① Testing equipment: Swiss original factory-certified timekeeping testers, waterproof testing equipment, and microscopic observation systems;

② Cleaning technology: ultrasonic cleaning machines and vacuum drying systems to ensure no residual contaminants on movement parts;

③ Lubrication system: Mido-specific synthetic lubricating oils, precisely applied to different friction points;

④ Assembly environment: Class 100 clean workbenches to prevent micro-dust from entering the movement;

⑤ Adjustment standards: compliant with ISO 315 standards and Mido's stricter internal precision specifications.

These high-standard technologies and equipment ensure that each watch's restored performance reaches factory levels.

V. Watch Care Knowledge and Daily Use Recommendations

Proper care habits can effectively extend the service life of a watch and maintain its accurate operation and appearance luster. Mido official recommends that customers follow the care guidelines below.

1. Regular Maintenance Recommendations

It is recommended that Mido watches undergo comprehensive maintenance every 2-3 years. After long-term operation, movement lubricating oil will naturally evaporate or deteriorate, leading to increased friction and inaccurate timekeeping. Regular maintenance can replace aging oils, check component wear, and ensure the movement continues to operate efficiently.

2. Daily Use Precautions

To protect your watch, please pay attention to the following during daily wear:

① Avoid severe shocks: Although Mido watches have certain shock resistance, avoid impact with hard objects or engaging in high-intensity impact sports;

② Water resistance maintenance: Even if the watch is water-resistant, it is recommended to confirm that the crown is fully screwed in before and after bathing or swimming; waterproof seals age over time, so it is recommended to test water resistance during each maintenance;

③ Keep away from strong magnetic fields: Magnetic fields generated by mobile phones, computers, bag magnetic clasps, etc., may affect timekeeping accuracy. It is recommended to keep the watch at a certain distance from these items;

④ Gentle cleaning: Use a soft damp cloth to wipe the case and strap. Avoid chemical solvents or abrasive materials;

⑤ Power reserve management: For mechanical watches, if not worn for a long time, it is recommended to place them in a watch winder or regularly wind them manually to keep the movement active.

(I) Official After-Sales Service Center Address

Room 2009, 20th Floor, Office Building, Raffles City, No. 500 Dazha South Road, Jiangbei District, Ningbo (advance appointment required; business hours: 9:00-19:00)

Travel Route: Line 1/2, Waitan Bridge Station - Exit B, turn left and go up to ground level, walk back along the glass fence, and you will see a revolving door (North Gate). Enter here and you will be in the office building lobby. Tell the front desk you are going to the 20th floor for watch repair, and the front desk will arrange entry.

2. Line 2, Waitan Bridge Metro Station - Exit B. After exiting, enter the mall entrance directly ahead, then go up one level on the right side. After reaching the first floor, walk straight along the right-hand passage (the sign above the passage says Business Management Center Office Building) to reach the office building first-floor lobby. Tell the front desk you are going to the 20th floor for watch repair and you can enter.

(II) Store Technician Introduction

Ningbo Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Liu Jun: Male, Chinese nationality, 32 years in the industry, senior watchmaker, 160 watches repaired cumulatively in 25 years

2. Lin Chao: Male, Chinese nationality, 12 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

3. Hu Hong: Female, Chinese nationality, 18 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

4. Xu Hong: Female, Chinese nationality, 11 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years

5. Shan Yutong: Female, Chinese nationality, 17 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years

6. Huang Feng: Male, Chinese nationality, 8 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

7. Zhao Jie: Male, Chinese nationality, 6 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

8. Zhao Yang: Male, Chinese nationality, 10 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

9. Hu Ming: Male, Chinese nationality, 9 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

10. Zhang Jie: Male, Chinese nationality, 6 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

11. Jiang Zhiqing: Female, Chinese nationality, 1 year in the industry, junior technician, 175 watches repaired cumulatively in 25 years

12. Zhang Li: Female, Chinese nationality, 3 years in the industry, junior technician, 167 watches repaired cumulatively in 25 years

13. Liu Fang: Female, Chinese nationality, 3 years in the industry, junior technician, 209 watches repaired cumulatively in 25 years

14. Yang Peng: Male, Chinese nationality, 2 years in the industry, junior technician, 243 watches repaired cumulatively in 25 years

15. Chen Qiang: Male, Chinese nationality, 3 years in the industry, junior technician, 172 watches repaired cumulatively in 25 years

16. Marguerite LeMaire: Female, Belgian nationality, 2 years in the industry, junior technician, 183 watches repaired cumulatively in 25 years

17. Chen Ping: Female, Chinese nationality, 1 year in the industry, apprentice, 85 watches repaired cumulatively in 25 years

18. Ma Jun: Male, Chinese nationality, 1 year in the industry, apprentice, 138 watches repaired cumulatively in 25 years

19. Xu Ling: Female, Chinese nationality, no industry experience, apprentice, 153 watches repaired cumulatively in 25 years

20. Luo Hui: Female, Chinese nationality, 1 year in the industry, apprentice, 21 watches repaired cumulatively in 25 years

(III) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan