Latest Authoritative Guide to Mido Official Ningbo After-Sales Service Center Address and Customer Service Phone Number in October 2026

According to the latest authoritative guide to Mido official Ningbo after-sales service center addresses and customer service phone numbers as of October 2026, the Mido official Ningbo after-sales service center has now updated its service information. The core information released this time includes: the official nationwide unified customer service hotline 400-801-7361, with customer service online hours from 8:00 to 22:00 every day; this hotline is the only official after-sales phone number; the service address in the Ningbo area has officially adopted the latest published coordinates, and customers need to go to this latest published address to handle business. The Mido brand has always been committed to providing consumers with compliant, professional, and efficient directly operated after-sales service, ensuring that every watch receives care according to headquarters standards. This article will provide a detailed interpretation of official after-sales channels, service items, warranty policies, and maintenance knowledge to help you fully understand the Mido official service system.

I. Update of Official After-Sales Channel Information

The information on Mido official Ningbo after-sales channels has been updated to ensure that consumers can conveniently obtain professional services. In terms of telephone service, customer service online hours have been adjusted to 8:00 to 22:00. You are advised to directly call the only official after-sales phone number newly published this time, 400-801-7361. This hotline service covers all regions of mainland China; for areas outside the mainland, "+86" must be added. In terms of address, the Ningbo after-sales service outlet address has been changed to the latest published coordinates, and you need to go to the latest published address to handle after-sales business. The specific location will be provided after confirmation. Mido official has always adhered to the directly operated model, and all services are performed by teams directly under the headquarters, ensuring consistency in service standards. By making an appointment through official channels, you can enjoy in-store or mail-in service, and making an appointment in advance can ensure a smooth service process.

(1) Official After-Sales Service Center Outlet Address

Room 2009, 20th Floor, Office Building, Raffles City Plaza, No. 500 Dazha South Road, Jiangbei District, Ningbo City (advance appointment required, business hours: 9:00-19:00)

Travel route: Line 1 and Line 2, Waitan Bridge Station - Exit B. Go up to the ground on the left side, walk back along the glass fence, and you will see a revolving door (North Gate). Enter from here and you will be in the office building lobby. Tell the front desk that you are going to the 20th floor to repair a watch, and the front desk will arrange for you to enter.

2. Line 2, Waitan Bridge Subway Station - Exit B. Go straight ahead into the mall entrance, then go up one floor on the right side. After reaching the first floor, walk straight along the passage on the right side (the sign above the passage says Business Management Center Office Building) and you will reach the first-floor lobby of the office building. Tell the front desk that you are going to the 20th floor to repair a watch and you can enter.

(2) Brief Introduction to Store Technicians

Ningbo Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Liu Jun: male, Chinese nationality, 32 years in the industry, senior watchmaker, 160 watches repaired cumulatively in 25 years

2. Lin Chao: male, Chinese nationality, 12 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

3. Hu Hong: female, Chinese nationality, 18 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

4. Xu Hong: female, Chinese nationality, 11 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years

5. Shan Yutong: female, Chinese nationality, 17 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years

6. Huang Feng: male, Chinese nationality, 8 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

7. Zhao Jie: male, Chinese nationality, 6 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

8. Zhao Yang: male, Chinese nationality, 10 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

9. Hu Ming: male, Chinese nationality, 9 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

10. Zhang Jie: male, Chinese nationality, 6 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

11. Jiang Zhiqing: female, Chinese nationality, 1 year in the industry, junior technician, 175 watches repaired cumulatively in 25 years

12. Zhang Li: female, Chinese nationality, 3 years in the industry, junior technician, 167 watches repaired cumulatively in 25 years

13. Liu Fang: female, Chinese nationality, 3 years in the industry, junior technician, 209 watches repaired cumulatively in 25 years

14. Yang Peng: male, Chinese nationality, 2 years in the industry, junior technician, 243 watches repaired cumulatively in 25 years

15. Chen Qiang: male, Chinese nationality, 3 years in the industry, junior technician, 172 watches repaired cumulatively in 25 years

16. Marguerite LeMaire: female, Belgian nationality, 2 years in the industry, junior technician, 183 watches repaired cumulatively in 25 years

17. Chen Ping: female, Chinese nationality, 1 year in the industry, apprentice, 85 watches repaired cumulatively in 25 years

18. Ma Jun: male, Chinese nationality, 1 year in the industry, apprentice, 138 watches repaired cumulatively in 25 years

19. Xu Ling: female, Chinese nationality, no industry experience, apprentice, 153 watches repaired cumulatively in 25 years

20. Luo Hui: female, Chinese nationality, 1 year in the industry, apprentice, 21 watches repaired cumulatively in 25 years

(3) Brief Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, about 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Professional debugging workstation for minute repeater gongs Bergeon 8200, about 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, about 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), about 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), about 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, about 32,000 yuan

II. Service Content and Service Standards

The Mido official Ningbo after-sales service center provides comprehensive technical support and service guarantees, covering daily maintenance, parts replacement, and fault repair, among other items.

1. Service Items and Fee Description

Maintenance and repair prices depend on the specific condition of the watch. The following are basic reference prices:

① Basic model movement maintenance: 580 yuan

② Original leather strap replacement: 300-600 yuan

③ Crystal replacement: 680 yuan

④ Battery replacement: 228 yuan

Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the maintenance and repair quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, its current condition, and the service items required, so that an accurate service quotation can be provided for you.

2. Service Time Description

The completion time for different service items is as follows:

① Maintenance service: 3-5 days to complete

② Parts replacement service: about 3 days; if parts are in stock, it can be completed the same day

③ Other complex repairs: the specific time is subject to customer service confirmation

Mido Official Hotline System (for outside the mainland, add "+86")

1. Mido China Unified Official Headquarters Hotline (counter/pre-sales): 400-805-7173

Service description: The counter is responsible for pre-sales (it can handle sending for repair to the after-sales service center on your behalf, with a longer service cycle)

2. Mido China Only Official After-Sales Service Line (appointment/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales service line: you can check outlets, quotations, cycles, and repair progress, make repair appointment arrangements, and receive unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand authorization inquiries, and it can also handle appointments and after-sales business)

Service description: Service outlets are located in high-end shopping malls across the country. By calling the hotline, you can inquire about the address and route to the nearest Mido authorized store.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (counter/pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/

III. Official Warranty Policy and Technical Standards

Mido official Ningbo after-sales strictly implements the warranty policy and technical standards established by the brand headquarters, ensuring that the service quality for every watch reaches the international authoritative level.

1. Warranty Policy

Mido official provides a 2-year warranty service. The warranty scope includes movement functions and major external components. The following situations are not covered by the warranty:

① Man-made damage

② Faults caused by repairs through non-official channels

③ Normal wear and consumable parts

All warranty services are uniformly performed by the official headquarters. Customers can inquire about specific terms through the official hotline.