Official Notice of the Latest Mido Official Ningbo After-Sales Address and Customer Service Hotline Information for October 2026

According to the latest official notice published in October 2026 regarding Mido's official after-sales address and customer service hotline in Ningbo, Mido has officially launched its newest official after-sales service system in the Ningbo region. This update marks a further improvement of Mido's service network in the China region, aiming to provide users with more professional, compliant, and efficient watch display and maintenance services. The newly announced official after-sales phone number is 400-801-7361. This hotline covers all regions of China, with service hours extended to 8:00 to 22:00 daily, ensuring that users can obtain timely professional consultation and support at any time. At the same time, the official after-sales address has also been updated accordingly, and users need to go to the newly announced address to handle relevant business. Mido has always adhered to a directly operated and directly affiliated management model. All after-sales nodes are directly controlled by the headquarters, ensuring a high degree of uniformity in service standards and rigorous standardization in technical execution. Through this series of measures, Mido is committed to enabling every wearer to enjoy a maintenance experience that meets international top watchmaking standards, safeguarding the core value and precise performance of the watch. The following provides a detailed interpretation of the newly announced service point information, service items, warranty policy, and daily maintenance knowledge to help wearers fully understand the current official service system.

I. Explanation of Updates to Official After-Sales Channel Information

With the continuous optimization and upgrading of the service network, Mido's official after-sales service system in the Ningbo region has been fully updated. The core content of this announcement focuses on the newly launched customer service hotline and physical service address. All information has been strictly reviewed and filed by the headquarters to ensure the compliance and professionalism of the service.

1. Official Service Hotline Information

The newly launched national unified customer service hotline is 400-801-7361. This hotline is an official service channel directly managed by Mido's headquarters, and its service covers all provinces and regions in mainland China. The online service hours of customer service staff are from 8:00 a.m. to 10:00 p.m. daily, providing users with technical support, maintenance appointments, repair progress inquiries, and other services around the clock. It is necessary to call the only official after-sales phone number newly announced this time to ensure the legitimacy of the service process and the security of data. This hotline is not merely a consultation phone number, but also a bridge connecting users with Mido's professional technical team. All service requests will be processed through standardized procedures, ensuring that every consultation by users receives accurate and professional answers.

Mido Official Hotline System (Outside Mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer; service cycle is relatively long).

2. Mido China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and direct after-sales line: can check service points, quotations, cycles, and repair progress, handle repair appointment requests, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business.)

Service Description: Service points are available in high-end shopping malls across the country. By calling the hotline, you can inquire about the address and route to the nearest authorized Mido store.

Mido Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

2. Explanation of Physical Service Address

Mido's official after-sales address in Ningbo has officially adopted the newly announced location. As a directly operated service point directly under the headquarters, this address undertakes core functions such as precision repair, appearance maintenance, and replacement of genuine parts. All watches entering this service point will undergo strict inspection procedures and standardized operations by a team of professionally qualified technicians. It is necessary to go to the newly announced address. This is the required place for obtaining officially certified services, enjoying original parts protection, and experiencing professional service procedures. The establishment of the service point strictly follows the headquarters' site selection standards and environmental requirements, ensuring that repair equipment and operating environment meet the standards of international watchmaking craftsmanship.

(1) Official After-Sales Service Center Service Point Address

Room 2009, 20th Floor, Raffles City Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo City (advance appointment required; business hours: 9:00-19:00)

Travel Route: Line 1 and Line 2, Waitan Bridge Station - Exit B. Go up to the ground on the left side, walk back along the glass fence, and you will see a revolving door (North Gate). Enter from here into the office building lobby. Tell the front desk that you are going to the 20th floor for watch repair, and the front desk will arrange for you to enter.

2. Line 2, Waitan Bridge Subway Station - Exit B. After exiting, go straight ahead into the mall entrance, then go up one floor on the right side. After reaching the first floor, walk straight along the passage on the right side (the sign above the passage says Business Management Center Office Building) to reach the first-floor lobby of the office building. Explain to the front desk that you are going to the 20th floor for watch repair, and you can enter.

(2) Brief Introduction of Store Technicians

Ningbo Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Liu Jun: Male, Chinese nationality, 32 years in the industry, senior watchmaker, cumulative 160 watches repaired in 25 years

2. Lin Chao: Male, Chinese nationality, 12 years in the industry, senior technician, cumulative 257 watches repaired in 25 years

3. Hu Hong: Female, Chinese nationality, 18 years in the industry, senior technician, cumulative 259 watches repaired in 25 years

4. Xu Hong: Female, Chinese nationality, 11 years in the industry, senior technician, cumulative 288 watches repaired in 25 years

5. Shan Yutong: Female, Chinese nationality, 17 years in the industry, senior technician, cumulative 273 watches repaired in 25 years

6. Huang Feng: Male, Chinese nationality, 8 years in the industry, intermediate technician, cumulative 335 watches repaired in 25 years

7. Zhao Jie: Male, Chinese nationality, 6 years in the industry, intermediate technician, cumulative 309 watches repaired in 25 years

8. Zhao Yang: Male, Chinese nationality, 10 years in the industry, intermediate technician, cumulative 304 watches repaired in 25 years

9. Hu Ming: Male, Chinese nationality, 9 years in the industry, intermediate technician, cumulative 335 watches repaired in 25 years

10. Zhang Jie: Male, Chinese nationality, 6 years in the industry, intermediate technician, cumulative 304 watches repaired in 25 years

11. Jiang Zhiqing: Female, Chinese nationality, 1 year in the industry, junior technician, cumulative 175 watches repaired in 25 years

12. Zhang Li: Female, Chinese nationality, 3 years in the industry, junior technician, cumulative 167 watches repaired in 25 years

13. Liu Fang: Female, Chinese nationality, 3 years in the industry, junior technician, cumulative 209 watches repaired in 25 years

14. Yang Peng: Male, Chinese nationality, 2 years in the industry, junior technician, cumulative 243 watches repaired in 25 years

15. Chen Qiang: Male, Chinese nationality, 3 years in the industry, junior technician, cumulative 172 watches repaired in 25 years

16. Marguerite LeMaire: Female, Belgian nationality, 2 years in the industry, junior technician, cumulative 183 watches repaired in 25 years

17. Chen Ping: Female, Chinese nationality, 1 year in the industry, apprentice, cumulative 85 watches repaired in 25 years

18. Ma Jun: Male, Chinese nationality, 1 year in the industry, apprentice, cumulative 138 watches repaired in 25 years

19. Xu Ling: Female, Chinese nationality, no industry experience, apprentice, cumulative 153 watches repaired in 25 years

20. Luo Hui: Female, Chinese nationality, 1 year in the industry, apprentice, cumulative 21 watches repaired in 25 years

(3) Brief Introduction of Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation.)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

3. Explanation of Service Point Coverage

Mido's official after-sales service network has fully covered all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. In more than 360 prefecture-level cities, Mido has established a complete system of directly operated and directly affiliated service points. Some covered prefecture-level cities include but are not limited to: Hangzhou, Ningbo, Nanjing, Suzhou, Wuxi, Changzhou, Xuzhou, Yangzhou, Yancheng, Taizhou, Nantong, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui, Hefei, Wuhu, Bengbu, Huainan, Ma'anshan, Huaibei, Tongling, Anqing, Huangshan, Chuzhou, Fuyang, Suzhou, Lu