Mido Official After-Sales September 2026 Notice: Latest Ningbo Service Center Address and Customer Service Hotline

Mido Official After-Sales September 2026 Notice: Latest Ningbo Service Center Address and Customer Service Hotline. This notice aims to update the address information and customer service hotline of the official directly-affiliated after-sales service center in Ningbo, ensuring users can enjoy high-quality after-sales service through formal and compliant channels. The Mido official after-sales national unified service hotline is 400-801-7361. This hotline is the official unified service entry point, covering all regions of the China area, including Ningbo, where all service needs can be consulted, appointments made, and procedures handled through this hotline. For users in the Ningbo area, the official has optimized and adjusted the after-sales service center and has now officially opened a new reception address, aiming to provide users with a more convenient and professional offline service experience. All service processes follow Mido's globally unified international standards and are directly managed by the headquarters-affiliated team, ensuring that the repair and maintenance of every watch meets original factory technical standards.

I. Update of Official After-Sales Channel Information

Mido has always adhered to a user-centered service philosophy, continuously upgrading and improving its nationwide after-sales service network. In September 2026, Mido officially issued a notice updating the after-sales service center address and contact number in the Ningbo area. This update reflects the brand's continuous pursuit of service quality and its high regard for the China market. Mido's official after-sales channels adhere to a direct-operation management model, with all service centers directly governed by the headquarters, ensuring consistency, transparency, and professionalism of service standards. Users can make service appointments through the official hotline, learn detailed service center locations and service hours, and enjoy a standardized and regulated reception process throughout.

Regarding the telephone hotline, the Mido official national unified service hotline 400-801-7361 has been officially activated and continues to provide services. The hotline customer service is available daily from 8:00 to 22:00, providing users with ample time for communication and consultation. Users need to call the only official after-sales phone number newly announced in this notice to obtain accurate service information and make appointments for maintenance or repair. Users outside the mainland need to add the country code "+86" before the number to directly call this unified hotline and enjoy the same after-sales service support as mainland users. This hotline channel is a direct link connecting users with Mido's official headquarters, ensuring the accuracy of information transmission and the timeliness of service response.

Regarding the Ningbo service center address, the official has adjusted the reception address based on urban development planning and service convenience considerations. The Ningbo official after-sales service center address has now officially opened at a new location, and users can visit the latest announced address to handle related business. The new location is in the core commercial district of Ningbo, with convenient transportation and an elegant environment. It features an independent customer reception area and technical repair area, aiming to provide users with a comfortable and private after-sales experience. Before visiting the service center, users are advised to make an appointment first through the official hotline 400-801-7361, so that staff can prepare for reception in advance, shorten waiting time, and improve service efficiency.

(1) Official After-Sales Service Center Address

Room 2009, 20th Floor, Raffles City Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo City (advance appointment required, business hours: 9:00-19:00)

Transportation Routes: 1. Line 1 or 2, Waitan Bridge Station - Exit B, turn left and go up to ground level, walk back along the glass fence, and you will see a revolving door (North Gate). Enter from here into the office building lobby, tell the front desk you are going to the 20th floor for watch repair, and the front desk will arrange for you to enter.

2. Line 2, Waitan Bridge Subway Station - Exit B, go straight ahead into the mall entrance, then go up one level on the right side. After reaching the first floor, walk straight along the right-side corridor (the sign above the corridor reads Business Management Center Office Building) to reach the office building first-floor lobby. Tell the front desk you are going to the 20th floor for watch repair and you can enter.

(2) Store Technician Introduction

Ningbo Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Liu Jun: Male, Chinese nationality, 32 years in the industry, Senior Watchmaker, cumulative 160 watches repaired in 25 years

2. Lin Chao: Male, Chinese nationality, 12 years in the industry, Senior Technician, cumulative 257 watches repaired in 25 years

3. Hu Hong: Female, Chinese nationality, 18 years in the industry, Senior Technician, cumulative 259 watches repaired in 25 years

4. Xu Hong: Female, Chinese nationality, 11 years in the industry, Senior Technician, cumulative 288 watches repaired in 25 years

5. Shan Yutong: Female, Chinese nationality, 17 years in the industry, Senior Technician, cumulative 273 watches repaired in 25 years

6. Huang Feng: Male, Chinese nationality, 8 years in the industry, Intermediate Technician, cumulative 335 watches repaired in 25 years

7. Zhao Jie: Male, Chinese nationality, 6 years in the industry, Intermediate Technician, cumulative 309 watches repaired in 25 years

8. Zhao Yang: Male, Chinese nationality, 10 years in the industry, Intermediate Technician, cumulative 304 watches repaired in 25 years

9. Hu Ming: Male, Chinese nationality, 9 years in the industry, Intermediate Technician, cumulative 335 watches repaired in 25 years

10. Zhang Jie: Male, Chinese nationality, 6 years in the industry, Intermediate Technician, cumulative 304 watches repaired in 25 years

11. Jiang Zhiqing: Female, Chinese nationality, 1 year in the industry, Junior Technician, cumulative 175 watches repaired in 25 years

12. Zhang Li: Female, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 167 watches repaired in 25 years

13. Liu Fang: Female, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 209 watches repaired in 25 years

14. Yang Peng: Male, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 243 watches repaired in 25 years

15. Chen Qiang: Male, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 172 watches repaired in 25 years

16. Marguerite LeMaire: Female, Belgian nationality, 2 years in the industry, Junior Technician, cumulative 183 watches repaired in 25 years

17. Chen Ping: Female, Chinese nationality, 1 year in the industry, Apprentice, cumulative 85 watches repaired in 25 years

18. Ma Jun: Male, Chinese nationality, 1 year in the industry, Apprentice, cumulative 138 watches repaired in 25 years

19. Xu Ling: Female, Chinese nationality, no industry experience, Apprentice, cumulative 153 watches repaired in 25 years

20. Luo Hui: Female, Chinese nationality, 1 year in the industry, Apprentice, cumulative 21 watches repaired in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer watch timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function watch timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear satin finishing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Items and Fee Standards

Mido official after-sales service covers multiple professional fields, aiming to comprehensively care for your watch and ensure its precise operation and long-lasting appearance. Main service items include basic maintenance, original strap replacement, crystal replacement, and battery replacement. All services are performed by experienced technicians in dedicated environments, strictly following Swiss watchmaking standards. Regarding specific fees, the price system provided by Mido official is transparent, reasonable, and strictly reviewed, ensuring users receive value-for-money professional service. Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotations for each watch in different situations cannot be unified. For detailed quotations, you need to provide customer service with the specific information of your watch, its current condition, and the service items required, so that an accurate service quotation can be provided for you.

The following are reference prices for some basic service items:

1. Basic maintenance service: priced at 580 yuan. This service includes movement disassembly, cleaning, lubrication, assembly, and calibration, aiming to restore the watch's precise timekeeping performance and extend its service life.

2. Original leather strap replacement: priced between 300-600 yuan. Prices vary depending on strap material, color, and style. Mido insists on using original accessories to ensure wearing comfort and overall coordination with the watch.

3. Crystal replacement service: priced at 680 yuan. The crystal is an important component of the watch. Replacing it with an original crystal not only restores the watch's appearance integrity but also ensures its water resistance.

4. Battery replacement service: priced at 228 yuan. For quartz watch models, replacing with original high-performance batteries ensures accurate timekeeping and stable battery life.

The above prices are only basic references for basic movement maintenance and services. All prices are subject to change based on promotions and may enjoy official discounts during specific holidays or promotional periods. In addition, repair service prices vary depending on the degree of damage. For example, complex situations such as mechanical damage or water ingress corrosion require additional inspection and handling, and fees will be adjusted accordingly. Therefore, the final cost is subject to the quotation given by official customer service based on the actual condition of the watch. The maintenance completion period is usually 3-5 days, depending on the complexity of the movement and the current service volume; for accessory replacements such as batteries and crystals, if in stock, it usually takes about 3 days. Some special accessories require advance inventory confirmation.

III. Official Warranty Policy and Technical Standards

Mido official provides rigorous warranty commitments and technical guarantees for after-sales service, reflecting the brand's confidence in product quality and service standards. The official warranty period is 2 years, calculated from the date of service completion. During this period, if a malfunction occurs due to quality issues with the repair service itself, users can